Spider-Man: Across Spider-Verse - CLIO Silver Award Winner, Record Fan Growth, & More through Personalized SMS

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Sony Pictures leveraged Community to engage fans of Spider-Man: Across the Spider-Verse, fostering connections and driving advocacy leading up to the film's release. Through personalized experiences, exclusive content, and ongoing engagement, they activated audiences to become deeply invested in the Spider-Verse.

How Sony Used Community:

  • Real-Time Connections: Fans received responses from their chosen Spider-Mentor, building authenticity.
  • Unique Opportunities: Fans got exclusive early soundtrack access, challenges, and content tailored to their mentor.
  • Segmentation Strategy: Fans were segmented by mentors, interests, and behaviors to optimize engagement.
  • Ongoing Engagement: Continuous updates sustained excitement and involvement in the lead-up to release.

Success Metrics:

  • Record Fan Acquisition: Huge growth in new fans across partners.
  • 99%+ Retention: Almost all fans remained engaged over time.
  • 3X CTR: Click-through rates tripled benchmarks.
  • 2X Response Rates: Well above average response rates.
  • $120.5M Opening: Massive domestic opening weekend box office.

Key Features:

  • Personalized Experiences: Mentor system and tailored content cultivated 1:1 connections.
  • Exclusive Access: Early content and challenges made fans feel special.
  • Data-Driven Actions: Community insights guided content to boost engagement.
  • Ongoing Storyline: Sustained narrative engagement in the Spider-Verse.


By leveraging Community's capabilities for segmentation, personalization, and data-driven actions, Sony activated fans to become deeply invested in the Spider-Verse through tailored experiences and access. This fostered meaningful connections and advocacy, driving impressive metrics and box office success.

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