What's New

Keep up with product news, feature launches and more!
May 2, 2024

Preview & Send Test Campaign

We’re excited to announce a new feature that will streamline your communication workflow and boost team collaboration: Preview & Send Test Campaign!

This innovative feature empowers you to:

  • Preview with Confidence: See exactly what your Members will receive with our interactive message preview.
  • Refine with Ease: Click on “Send A Test Message” to yourself or your team. This allows you to ensure all content is polished and perfect before hitting “Send” to your entire audience.

Save Time & Effort: Eliminate the worry of sending out messages with errors or inconsistencies.

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January 30, 2024

Recent Campaigns

We’ve launched “Recent Campaigns” a new feature in Compose Modal that displays your last 15 sent campaigns, saving you clicks and precious time. 

Previously, building a message for 6 communities took 17 clicks.  With Recent Campaigns, that’s reduced to just a few!

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January 12, 2024

Media Flows

Your messages are about to get a whole lot more captivating! ✨ We're super excited to announce that Media Flows is now live, ready to infuse your automated text conversations with visual magic.

Here's how you can create conversations that truly POP:

  • Add visual oomph to your messages: Capture attention and spark joy with images, voice memos, and GIFs in your Keyword responses, Welcome signup series, and Abandoned checkout!
  • MMS for a multimedia masterpiece: If you have MMS enabled, your media will shine directly within messages.
  • Community link tracker: Even without MMS, you can still share media using our trusty Community link tracker and track its performance.

Ready to create text flows that dazzle?

  1. Head to the Flows page.
  2. Choose your Flow type.
  3. Add your media and enhance your message!

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December 21, 2023

Name Campaigns

We’re excited to announce a new feature that will make your communications even more efficient and organized: Name Campaigns. Give your campaigns a clear and descriptive name when composing a message. This new feature allows you to:

  • Save time and effort: quickly identify and reference specific campaigns with ease
  • Improve communication: ensure clarity and understanding for your team members involved in your campaigns
  • Enhance organization: keep track of your campaigns and results with greater efficiency

This name will not only appear on the Campaigns page for easy identification, but you can also edit it at any time, even for existing campaigns.

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December 4, 2023

Flexible Compose Filtering

Are you a savvy marketer who sends campaigns using multiple filters? Take advantage of the new Flexible Compose Filtering feature. This feature allows you to:

  • Visualize how your campaign groups multiple filters together
  • Combine filters that were previously incompatible
  • Save time by creating a single message with all filters instead of crafting multiple messages

If you're interested in exploring different filter combinations, check out our help article that provides detailed examples.

Ready to give Flexible Filter Combos a try? Open your Compose modal and discover how it can benefit you and your organization today.

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November 29, 2023

Automated Birthday Campaigns

Want to brighten your Members' day by sending them a personalized birthday message? You can do this by setting up a one-time message that will be automatically sent to all your Members on their birthdays. This new feature allows you to:

  • Schedule a one-time birthday message for all your Members
  • Save time and effort
  • Increase Member engagement and delight

If you prefer to send more personalized birthday greetings, you have the flexibility to create and send unique messages based on the day of the week. Here's a pro tip: Send a message on Tuesdays saying, "Hey there, it's Tuesday, and someone told me it's also your birthday! Wishing you a fantastic day!"

Discover the convenience of Automated Birthday Campaigns. A one-time setup ensures your customers never miss a birthday message.

Click here to learn more.

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November 17, 2023

WhatsApp Integration

Community’s WhatsApp integration enables you to promote your number internationally, and message  fans with the same ease that is available with Community’s SMS offering.

Click here to learn more.

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October 19, 2023

AI Campaign Summary

We are excited to introduce you to an innovative new feature that leverages OpenAI’s artificial intelligence to provide you with insights and help you better understand your Members. With the new AI Campaign Summary feature, you can:

  • Save Valuable Time and Effort: With this feature, you can streamline the process by no longer having to sift through countless Member responses.
  • Gain Deeper Member Insights: Uncover your Members' interests, feelings and thoughts on a deeper level. 
  • Boost Member Engagement: Understand how to drive more engagement with your Members, leading to stronger campaigns. 

This latest feature will summarize Member responses into an easily digestible executive summary, providing you with three key takeaways and a tailored recommendation. 

Are you ready to take the AI Campaign Summary for a spin? Open your Campaigns and see how it can benefit you and your organization today.

Visit the AI feature page to learn more!

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September 1, 2023

AI Direct Message Generator

Our newest feature will recommend  ways to respond to your Members using your conversation thread and tone of voice. Don’t like their suggestions? Don’t worry, you can always edit them to your liking and the tool will never send messages on your behalf.

Visit the AI feature page to learn more!

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August 7, 2023

Ai Message Generator (Beta)

Our new AI Message Generator (Beta) analyzes your input and generates messages tailored to your specific needs, saving you time and effort. You can easily edit and fine-tune the generated messages to align with your brand voice, tone, and marketing goals. Don’t worry - the tool will never send messages on your behalf. You’ll always be in full control of which generated messages are sent to your audience.

Visit the feature page to learn more!

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June 30, 2023

CMD Custom Signup Fields

Custom Signup Fields allow you to collect unique data on your Members when they sign up for Community. You can collect anything, from their preferred streaming platform to social handles, favorite color, or profession. Collect the information that helps you learn about your Community and provides the most personalized messaging experience.

Learn more.

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June 27, 2023

Insert Dynamic Content

Dynamic fields can be used to personalize your messages with information such as the recipient's first name, last name, email address, or birthday. This can help you to increase engagement with your messages by making them feel more personal. You can insert dynamic custom fields into your messages by typing the { key or selecting the + icon. You can use up to 4 dynamic fields in one message.

Learn more.

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June 21, 2023

Introducing Message Follow-ups

We’ve all been there—you’ve sent a message and it’s marked “read,” but you haven’t heard back yet.

With this new feature, Leaders will be able to follow up with Members based on their engagement with your outbound campaign: whether they responded or didn’t to your message and they clicked or didn’t click a link in your message.

Learn more.

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May 16, 2023

What's New

Welcome to the Community.com Release Notes section! Here, we will be sharing all the latest and most exciting updates to our platform. From new features and improvements and performance enhancements, you'll find everything you need to know about our platform's latest releases.

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