Additional Terms for Paid Subscriptions
Last Updated August 25, 2020

These additional terms (“Additional Subscription Terms”) supplement our Terms of Service (“Terms”). By subscribing to a Community Leader’s paid subscription offering, you also agree to these Additional Subscription Terms. In the event of any conflict or inconsistency between the Terms and these Additional Subscription Terms, these Additional Subscription Terms will control to the extent of such conflict or inconsistency.

1. Leader Subscriptions

Some Community Leaders may use Community to offer subscriber-only messages and benefits to those of their Community Members who have subscribed to a paid monthly subscription offering (a “Leader Subscription”).

We have no control over and do not guarantee that (a) a Community Leader will provide any particular subscriber-only messages or benefits as part of a Leader Subscription, or (b) all messages sent by a Community Leader will be delivered to you. We are not required to allow you to subscribe to any particular Leader Subscription, or to prevent a Community Leader from blocking you.

Subscribers will receive subscriber-only messages and benefits only for so long as they maintain their subscription and remain a Community Member of the applicable Community Leader. 

2. Eligibility

Leader Subscriptions are offered only to Community Members in the U.S. or Canada who can legally make purchases with a credit or debit card. If you are between the ages of 13 and 18 (or the legal age of majority in your state of residence), you may purchase a Leader Subscription only with the permission of a parent or guardian. We reserve the right to refuse or cancel orders or terminate Leader Subscriptions at any time in our sole discretion. 

3. Subscription Fees

To sign up for a Leader Subscription, you must provide us with a credit or debit card, and you authorize us to charge the applicable fees you incur for the Leader Subscription to your chosen payment method at the beginning of each applicable subscription period until you cancel the Leader Subscription. Fees are fully earned upon payment. 

We may update your payment method using information provided by the payment service providers. Following any update, you authorize us to continue to charge your chosen payment method.

You must cancel your subscription before it renews in order to avoid billing of the applicable fees for the next billing cycle to your chosen payment method. 

All fees are in U.S. dollars. All charges are exclusive of taxes, and you agree that we may add additional charges for taxes (e.g., sales tax) depending on the applicable laws, rules and regulations.

You must keep your billing information current, complete, and accurate (for example, if you move, be sure to update your billing zip code, and if you get a new credit/debit card, make sure you update the card number and/or expiration date) and notify us if your selected payment method is cancelled (e.g., for loss or theft). Please email us at communitybilling@community.com if you need help with this.

We reserve the right to suspend or terminate your access to any Leader Subscription without notice upon rejection of any charges or if your payment method (or its agent or affiliate) seeks return of payments previously made to us when we believe you are liable for the charges.

4. Cancellation

You may cancel a Leader Subscription at any time, and you will continue to have access to the subscriber-only messages and benefits of that Leader Subscription through the end of your subscription period. 

To cancel a Leader Subscription, you may: 

  • text CANCEL SUBSCRIPTION (case insensitive) to the Community Leader’s Community Number*;
  • text STOP, CANCEL or UNSUBSCRIBE (case insensitive) to the Community Leader’s Community Number**; or
  • email communitybilling@community.com stating that you wish to cancel your Leader Subscription, including both (1) the applicable Community Leader(s), and (2) the phone number you used to subscribe.

*If you elect this cancellation method, your Leader Subscription will be cancelled, but you will continue receiving messages from that Community Leader via Community.

**If you elect this cancellation method, in addition to cancelling your Leader Subscription, you will also stop receiving all messages from that Community Leader via Community, though you can later text START (case insensitive) to their Community Number to start receiving their messages again.

We may cancel a Leader Subscription by giving you notice by email. 

Any cancellation of a Leader Subscription is effective at the end of the current subscription period and your Leader Subscription will continue until the end of the current subscription period. You will not receive a refund for the subscription period in which you submit your cancellation. You must send a cancellation text or email 48 hours prior to the renewal date in order to avoid being charged for another month. 

You will receive an email confirmation upon the successful cancellation of your Leader Subscription. If you send a cancellation text and do not receive a confirmation email within 48 hours, please email us at communitybilling@community.com.

5. Refunds

Except to the extent prohibited by applicable law, payments are nonrefundable and we do not offer any refunds or credits. At any time, and for any reason, we may provide refunds or credits. The amount and form of such refunds or credits, and the decision to provide them, are at our sole and absolute discretion. The provision of a refund or credit in one instance does not entitle you to a refund or credit in the future for similar instances, nor does it obligate us to provide refunds or credits in the future, under any circumstance. 

6. Questions

Please email us at communitybilling@community.com with any questions about a Leader Subscription.